CONSULTATIONS We offer both an appointment and walk-in service. Dr Kien has limited appointments and will see all walk-in patients. Drs Mandy and Angela offer both appointments and walk-ins. Emergencies will always be seen as a priority. Please call 02 93993335 to see when your doctor of choice is available. The roster is also available at avocastreet.info and requests for appointments can be made online. PLEASE NOTE: We do not provide certificates or reports for work compensation or any third party claims. SCRIPTS & REFERRALS Patients must attend for scripts and referral letters as this allows appropriate medical checks and accurate information to be given. On special occasions (such as attendance in the past month with recent relevant medical check), a script or referral may be requested without consultation. Fees will apply. RESULTS & REPORTS We request that patients attend to discuss results with their treating doctor. This allows direct and accurate communication of medical information and a proper treatment plan to be made. MEDICAL STUDENTS Dr Kien is actively teaching final year medical students. Please inform reception if you wish not to have medical students present during consultation with Dr Kien.

MEDICAL RECORDS Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorized members of staff. This practice uses computer-based medical record filing system. If you need to transfer your health records to another medical practice please inform our reception. PHONE CALLS & HOME VISITS Regular patients who have difficulty attending the surgery can call and request a home visit. Fees may apply. During the day, our reception staff will take phone calls and leave a message for the doctor to contact you at a later time. We aim to avoid disturbing individual patient consultations, so only on special occasions are calls put directly through to the doctor. RECALL SYSTEMS From time to time, recalls and reminders are sent to our regular patients. If you do not wish to be enrolled in such recall system, please inform us.

YOUR RIGHTS Improving our level of service is a priority. We welcome any suggestions and invite you to discuss with our receptions or doctors directly, or write to us via our suggestion box or feedback page. We take your concerns, suggestions and complaints seriously. There is a feedback page on our website: avocastreet.info/feedback The following organisations are also available to lodge any complaints: Health Care Complaints Commission Locked Bag 18 Strawberry Hills 2012 Tel: 02 9219 7444 Free call: 1800 043 159 Australian Health Practitioner Regulation Agency GPO Box 9958 IN YOUR CAPITAL CITY AVOCA STREET MEDICAL CENTER 130 Avoca Street Randwick NSW 2031 Tel: 02 9399 3335 Fax : 02 9399 9778 www.avocastreet.info